Legal
Refund Policy
This policy explains when you can get a refund on sessions, workshops, courses and subscriptions, and how to request one.
Last updated: 1 November 2026
1. Session bookings
You can cancel a session from the session detail page. Cancellations made more than 48 hours before the start time receive a full refund of the session fee. Cancellations within 48 hours of the start time are treated as late: the platform commission is retained to cover payment processing and the partner's held slot, and any remaining amount is refunded. Where a reader or coach holds a specific cancellation fee, you will see it before you confirm the cancellation.
2. Workshops
Live workshop sign-ups can be cancelled up to 48 hours before the workshop starts for a full refund. Cancellations within 48 hours may retain a cancellation fee. Once a self-tape workshop's script has been sent to you, or after the tape deadline has passed, the sign-up is non-refundable.
3. Recorded courses
Recorded courses are non-refundable once you have accessed the watch link. If you have not yet opened the course and contact us within 14 days of purchase, we will refund the full amount.
4. Subscriptions
Monthly and annual subscriptions (Premium, Reader Pro and Coach tiers) renew automatically. You can cancel renewal at any time from the Upgrade page and keep access until the end of the current billing period. Paid subscription periods are non-refundable, except where a legal right to refund applies. If your coach application is declined, any annual Coach subscription paid is refunded in full.
5. How to request a refund
Refunds are issued by the platform team. To request one, email hello@selftapelab.com with your booking or order details, or use the Support page. Approved refunds are returned to the original payment method and can take a few business days to appear, depending on your card provider.
6. Contact
Questions about a refund? Email hello@selftapelab.com.